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Does AI recommend Help Scout?

How often AI answers name Help Scout when buyers ask about help desk software, engine by engine, and which sites those answers cite.

Week 40, Sep 28 - Oct 4, 2026Updated Oct 2, 2026Methodology

29%

of answers name Help Scout, all engines

Rank 4 of 80 brands tracked.

Engine by engine

Strongest on Gemini (34%), weakest on Google AI Overviews (20%). Avg position is where the brand appears in list-style answers (1 = first).

Gemini 34% Rank 4 of 80Range 27%-40%Avg position 2.6
Google AI Overviews 20% Rank 4 of 80Range 15%-26%Avg position 2.2
ChatGPT (search) 33% Rank 4 of 80Range 26%-39%Avg position 2.7

Last 1 weeks

Share of answers naming Help Scout. Point at a grey line to pick out one engine. A missing point means that engine was not published that week.

10% 20% 30% 40% W40 ChatGPT, Week 40: 33% ChatGPT 33% Google AI Overviews, Week 40: 20% Google AI Overviews 20% Gemini, Week 40: 34% Gemini 34% All engines, Week 40: 29% All engines 29% 10% 20% 30% 40% W40 ChatGPT, Week 40: 33% ChatGPT 33% Google AI Overviews, Week 40: 20% Google AIOverviews 20% Gemini, Week 40: 34% Gemini 34% All engines, Week 40: 29% All engines29%
Show the numbers
WeekAll enginesGeminiGoogle AI OverviewsChatGPT
Week 4029%34%20%33%

The detail behind the numbers

The prompts where competitors are named and Help Scout is not, and the sources it is missing from, come with the free check and the snapshot.

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Numbers come straight from the weekly data; we do not edit them for any brand. Help Scout team? If something looks wrong, request a correction and we will check the answers and reply within 2 business days. Back to the help desk software index.

We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.

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