Does AI recommend Intercom?

How often AI answers name Intercom when buyers ask about help desk software, engine by engine, and which sites those answers cite.

Week 40, Sep 28 - Oct 4, 2026Updated Oct 2, 2026Methodology

35%

of answers name Intercom, all engines

Rank 3 of 80 brands tracked.

Engine by engine

Strongest on ChatGPT (44%), weakest on Google AI Overviews (28%). Avg position is where the brand appears in list-style answers (1 = first).

Gemini 35% Rank 3 of 80Range 28%-41%Avg position 2.2

Google AI Overviews 28% Rank 3 of 80Range 22%-34%Avg position 2.4

ChatGPT (search) 44% Rank 2 of 80Range 37%-50%Avg position 2.8

Last 1 weeks

Share of answers naming Intercom. Point at a grey line to pick out one engine. A missing point means that engine was not published that week.

Show the numbers

Week	All engines	Gemini	Google AI Overviews	ChatGPT
Week 40	35%	35%	28%	44%

The detail behind the numbers

The prompts where competitors are named and Intercom is not, and the sources it is missing from, come with the free check and the snapshot.

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Numbers come straight from the weekly data; we do not edit them for any brand. Intercom team? If something looks wrong, request a correction and we will check the answers and reply within 2 business days. Back to the help desk software index.

We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.

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