Zendesk is #1 on all three AI engines, but Jira Service Management goes from #6 on ChatGPT to #11 on Gemini.
Each brand's rank by the share of answers that name it, engine by engine, for the same 200 help desk buyer questions asked on Oct 1, 2026 (AI Citation Index, week 40). Lines join a brand's rank on each engine; the brands in the takeaways are drawn in colour or black, the rest in grey.
Source: ChatGPT search answers, Gemini (Ujeebu Gemini API), Google AI Overviews (Ujeebu SERP API). Collected Oct 1, 2026 with the Ujeebu API. Chart: Ujeebu, CC BY 4.0.
Powered by UjeebuKey takeaways
- Zendesk is #1 on ChatGPT, Gemini and Google AI Overviews, named in 57% of ChatGPT answers.
- Intercom is #2 on ChatGPT but #3 on Gemini and Google AI Overviews, where Freshdesk takes #2.
- Jira Service Management ranks #6 on ChatGPT, #11 on Gemini and #8 on Google AI Overviews.
- Zoho Desk climbs from #7 on ChatGPT to #5 on Google AI Overviews.
- Hiver is in Gemini's top 10 (#10) but #18 on ChatGPT.
The data
| Engine | Brand | Rank | Share of answers | Answers naming it | Answers |
|---|---|---|---|---|---|
| Google AI Overviews | Zendesk | 1 | 50.5% | 95 | 188 |
| Google AI Overviews | Freshdesk | 2 | 37.8% | 71 | 188 |
| Google AI Overviews | Intercom | 3 | 27.7% | 52 | 188 |
| Google AI Overviews | Help Scout | 4 | 19.7% | 37 | 188 |
| Google AI Overviews | Zoho Desk | 5 | 19.2% | 36 | 188 |
| Google AI Overviews | Gorgias | 6 | 13.8% | 26 | 188 |
| Google AI Overviews | HubSpot Service Hub | 7 | 13.3% | 25 | 188 |
| Google AI Overviews | Jira Service Management | 8 | 11.2% | 21 | 188 |
| Google AI Overviews | Front | 9 | 10.6% | 20 | 188 |
| Google AI Overviews | Tidio | 10 | 10.1% | 19 | 188 |
| Google AI Overviews | Hiver | 11 | 8.0% | 15 | 188 |
| Google AI Overviews | Spiceworks | 12 | 5.9% | 11 | 188 |
| Google AI Overviews | Salesforce Service Cloud | 13 | 5.3% | 10 | 188 |
| Google AI Overviews | Shopify Inbox | 14 | 5.3% | 10 | 188 |
| Google AI Overviews | Tawk.to | 15 | 5.3% | 10 | 188 |
| Google AI Overviews | Richpanel | 16 | 4.8% | 9 | 188 |
| Google AI Overviews | Missive | 17 | 4.3% | 8 | 188 |
| Google AI Overviews | Re:amaze | 18 | 4.3% | 8 | 188 |
| Google AI Overviews | ClearFeed | 19 | 3.7% | 7 | 188 |
| Google AI Overviews | Genesys | 20 | 3.7% | 7 | 188 |
| Google AI Overviews | LiveChat | 21 | 3.7% | 7 | 188 |
| Google AI Overviews | ServiceNow | 22 | 3.7% | 7 | 188 |
| Google AI Overviews | Chatbase | 23 | 3.2% | 6 | 188 |
| Google AI Overviews | Crisp | 24 | 3.2% | 6 | 188 |
| Google AI Overviews | HelpDesk.com | 25 | 3.2% | 6 | 188 |
Showing the first 25 of 200 rows. The full table is in the CSV.
Download the free sample CSV (CC BY 4.0) Full CSV, 200 rows
We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.
How we got this data
We collected these answers with Ujeebu's LLM APIs, which return what ChatGPT, Gemini and Google AI Overviews actually tell people, including the brands they name and the sources they cite, as structured JSON. The same APIs are available to you: ask any question and get the answer and its citations back in seconds.
Try the LLM APIs in the playground Free account, 5,000 credits, no card.
Methodology and known limits
Where this comes from. The AI Citation Index for help desk software, week 40 of 2026: 200 buyer questions (prompt set 2026Q4.1: 80 recommendation, 50 problem, 40 comparison, 30 price) asked once per engine in US English on Oct 1, 2026, through Ujeebu's LLM APIs. Answers: ChatGPT 200, Gemini 200, Google AI Overviews 188 (the other searches showed no AI Overview).
What the rank is. For each engine, brands are ranked by the share of that engine's answers that name them (the index's own rank; equal shares are ordered by the index). The chart shows each engine's top 10; a line that drops below the chart means the brand ranks lower on that engine. The columns are engines, not weeks: the first rank-over-time chart across weeks comes once three weekly rounds exist.
Brands. 80 help desk brands and their aliases, matched in the answer text and checked by hand on a sample. Brands no answer named on an engine have no rank there.
How the AI Citation Index collects and counts answers: read the methodology.
Known limits
- One week of answers (Oct 1, 2026): a snapshot, not a trend.
- About 200 answers per engine: ranks below the top five sit a few answers apart, so a shift of one or two places is within the noise. The table gives the counts.
- All 200 questions count, including 40 comparison questions that name brands, as in the weekly index (the help desk chart page counts the 160 that name none).
- A mention is not a recommendation: an answer that names a brand to warn against it still counts.
The data comes from AI engine answers to our own questions. This page publishes aggregated counts only: no answer text and no personal data. Spotted an error? Tell us.
Disclaimer: We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.
Embed and cite
Free to reuse under CC BY 4.0 with a link back to this page.
Embed this chart
<iframe src="https://ujeebu.com/data/help-desk-ai-rank-by-engine-2026-w40/embed" width="100%" height="544" style="border:0" loading="lazy" title="Help desk brands ranked by ChatGPT, Gemini and Google AI Overviews: same questions, different order"></iframe>
<p style="font-size:12px">Chart: <a href="https://ujeebu.com/data/help-desk-ai-rank-by-engine-2026-w40?utm_source=embed&utm_medium=referral&utm_campaign=data-help-desk-ai-rank-by-engine-2026-w40">"Help desk brands ranked by ChatGPT, Gemini and Google AI Overviews: same questions, different order"</a> (CC BY 4.0). Powered by <a href="https://ujeebu.com/?utm_source=embed&utm_medium=referral&utm_campaign=data-help-desk-ai-rank-by-engine-2026-w40&utm_content=powered-by">Ujeebu</a></p>Cite this
Ujeebu, "Help desk brands ranked by ChatGPT, Gemini and Google AI Overviews: same questions, different order", https://ujeebu.com/data/help-desk-ai-rank-by-engine-2026-w40, updated Oct 5, 2026. CC BY 4.0.
PNG for LinkedIn (1080x1350) PNG for link previews (1200x630)
Is your brand in AI answers?
Free check: we ask the AI engines we track 10 buyer questions about your category and email you how often they name you, next to one competitor.