Does AI recommend 8x8?
8x8.com in business phone / voip / ucaas: how often Gemini, Google AI Overviews and ChatGPT name it next to RingCentral, its top competitor, which sites the answers cite, and whether AI crawlers can read the site.
12%
of AI answers name 8x8
RingCentral: 52%. Rank 9 of 60 brands tracked.
8x8 vs RingCentral, engine by engine
Named most by ChatGPT (20%), least by Google AI Overviews (6%). The grey tick is the typical (median) brand of the category.
Questions where RingCentral is named and 8x8 is not
- “Best virtual phone number for an LLC”
- “What phone system should a small business with 5 employees use?”
88 more questions like these in this check. The snapshot finds them all for 8x8 against up to 5 competitors, on 50 buyer questions asked 3 times in each engine, with the sites to get listed on and 5 fixes.
A PDF in 48 hours. What is in it
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The result as a PDF you can forward, then the same check again in 30 days so you see what moved.
Is 8x8 named, and where?
- Yes. 8x8 is named in 12% of the answers across Gemini, Google AI Overviews and ChatGPT.
- It ranks 9 of 60 brands we track in business phone / voip / ucaas.
- In list answers it shows up at position 2.4 on average in Gemini (1 = first).
The category baseline
From the AI Citation Index (60 brands tracked in business phone / voip / ucaas, Week 41).
1%
The typical brand
52%
The category leader
12%
8x8, above typical
See the full business phone & voip index · 8x8's weekly trend
The sites the answers cite
The sites cited most in AI answers about business phone / voip / ucaas, all engines. Being listed, reviewed or discussed on these is the shortest path into the answers.
- google.com5.9% of citations
- youtube.com4.0% of citations
- ringcentral.com3.6% of citations
- nextiva.com3.5% of citations
- zoom.com2.9% of citations
- dialpad.com2.1% of citations
- getvoip.com2.0% of citations
Can AI crawlers read 8x8.com?
Mostly. One setting is worth a look. Checked Nov 2, 2026.
| Crawler | What it feeds | robots.txt |
|---|---|---|
| OAI-SearchBot | ChatGPT search, the pages it cites | Allowed |
| GPTBot | OpenAI model training only | Allowed |
| Googlebot | Google Search and Google AI Overviews | Allowed |
| Google-Extended | Gemini answers and training | Allowed |
| ClaudeBot | Claude | Allowed |
| Firewall | Vercel in front of the site | Blocked our test |
| Text without JavaScript | 0 words in the raw homepage HTML | Could not test |
The site has no robots.txt, so every crawler is allowed.
- Vercel blocked our test requestYour homepage turned away our request from a data center even with a normal browser user agent, so we could not test the AI crawlers themselves. AI crawlers also come from data centers: check that your bot protection lets the verified AI crawlers you want through.
What next
Get the full snapshot report
8x8 against up to 5 competitors on many more buyer questions: where you are missing, the sites to get listed on, and 5 fixes. A PDF in 48 hours.
What is in it · Need something custom? Ask us
Track it every week
Weekly tracking for 8x8 is coming. Get notified when it opens.
Check another brand
A competitor, a client, or a brand in another category. Instant for every brand in the Index.
Numbers come straight from the answers we collected; we do not edit them for any brand. We publish counts and the sites cited, never the answers themselves. 8x8 team? If something looks wrong, tell us.
We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.