Does AI recommend Salesforce?
salesforce.com in CRM software: how often Gemini, Google AI Overviews and ChatGPT name it next to HubSpot, its top competitor, which sites the answers cite, and whether AI crawlers can read the site.
37%
of AI answers name Salesforce
HubSpot: 59%. Rank 2 of 68 brands tracked.
Salesforce vs HubSpot, engine by engine
Named most by ChatGPT (39%), least by Google AI Overviews (35%). The grey tick is the typical (median) brand of the category.
Is Salesforce named, and where?
- Yes. Salesforce is named in 37% of the answers across Gemini, Google AI Overviews and ChatGPT.
- It ranks 2 of 68 brands we track in CRM software.
- In list answers it shows up at position 2.0 on average in Gemini (1 = first).
- Its own site, salesforce.com, is the 4th most cited site in the category.
The category baseline
From the AI Citation Index (68 brands tracked in CRM software, Week 41).
2%
The typical brand
59%
The category leader
37%
Salesforce, above typical
The sites the answers cite
The sites cited most in AI answers about CRM software, all engines. Being listed, reviewed or discussed on these is the shortest path into the answers.
- youtube.com4.0% of citations
- hubspot.com4.0% of citations
- reddit.com2.7% of citations
- salesforce.com2.7% of citations
- pipedrive.com1.5% of citations
- zoho.com1.3% of citations
- nutshell.com1.2% of citations
Can AI crawlers read salesforce.com?
Not fully. The fixes below are listed most important first. Checked Oct 17, 2026.
| Crawler | What it feeds | robots.txt |
|---|---|---|
| OAI-SearchBot | ChatGPT search, the pages it cites | Allowed |
| GPTBot | OpenAI model training only | Allowed |
| Googlebot | Google Search and Google AI Overviews | Allowed |
| Google-Extended | Gemini answers and training | Allowed |
| ClaudeBot | Claude | Allowed |
| Firewall | Akamai in front of the site | Blocks AI crawlers |
| Text without JavaScript | 363 words in the raw homepage HTML | Readable |
- Akamai blocks AI crawlersYour homepage answered our AI crawler request with a 403 or a challenge page, while a browser got the page. Allow verified AI crawlers in your firewall or bot protection settings.
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Check another brandNumbers come straight from the answers we collected; we do not edit them for any brand. We publish counts and the sites cited, never the answers themselves. Salesforce team? If something looks wrong, tell us.
We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.