Does AI recommend Salesforce?
salesforce.com in CRM software: how often Gemini, Google AI Overviews and ChatGPT name it next to HubSpot, its top competitor, which sites the answers cite, and whether AI crawlers can read the site.
37%
of AI answers name Salesforce
HubSpot: 59%. Rank 2 of 68 brands tracked.
Salesforce vs HubSpot, engine by engine
Named most by ChatGPT (39%), least by Google AI Overviews (35%). The grey tick is the typical (median) brand of the category.
Questions where HubSpot is named and Salesforce is not
- “What is the best free CRM for small business?”
- “Most recommended CRM platforms with a free plan for unlimited users”
28 more questions like these in this check. The snapshot finds them all for Salesforce against up to 5 competitors, on 50 buyer questions asked 3 times in each engine, with the sites to get listed on and 5 fixes.
A PDF in 48 hours. What is in it
Email me this as a PDF, plus a re-check next month
The result as a PDF you can forward, then the same check again in 30 days so you see what moved.
Is Salesforce named, and where?
- Yes. Salesforce is named in 37% of the answers across Gemini, Google AI Overviews and ChatGPT.
- It ranks 2 of 68 brands we track in CRM software.
- In list answers it shows up at position 2.0 on average in Gemini (1 = first).
- Its own site, salesforce.com, is the 4th most cited site in the category.
The category baseline
From the AI Citation Index (68 brands tracked in CRM software, Week 41).
2%
The typical brand
59%
The category leader
37%
Salesforce, above typical
The sites the answers cite
The sites cited most in AI answers about CRM software, all engines. Being listed, reviewed or discussed on these is the shortest path into the answers.
- youtube.com4.0% of citations
- hubspot.com4.0% of citations
- reddit.com2.7% of citations
- salesforce.com2.7% of citations
- pipedrive.com1.5% of citations
- zoho.com1.3% of citations
- nutshell.com1.2% of citations
Can AI crawlers read salesforce.com?
Not fully. The fixes below are listed most important first. Checked Nov 2, 2026.
| Crawler | What it feeds | robots.txt |
|---|---|---|
| OAI-SearchBot | ChatGPT search, the pages it cites | Allowed |
| GPTBot | OpenAI model training only | Allowed |
| Googlebot | Google Search and Google AI Overviews | Allowed |
| Google-Extended | Gemini answers and training | Allowed |
| ClaudeBot | Claude | Allowed |
| Firewall | Akamai in front of the site | Blocks AI crawlers |
| Text without JavaScript | 365 words in the raw homepage HTML | Readable |
- Akamai blocks AI crawlersYour homepage answered our AI crawler request with a 403 or a challenge page, while a browser got the page. Allow verified AI crawlers in your firewall or bot protection settings.
What next
Get the full snapshot report
Salesforce against up to 5 competitors on many more buyer questions: where you are missing, the sites to get listed on, and 5 fixes. A PDF in 48 hours.
What is in it · Need something custom? Ask us
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Check another brand
A competitor, a client, or a brand in another category. Instant for every brand in the Index.
Numbers come straight from the answers we collected; we do not edit them for any brand. We publish counts and the sites cited, never the answers themselves. Salesforce team? If something looks wrong, tell us.
We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.