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Which crm brands AI answers recommend

Every week we ask 200 buyer questions, the way people really ask them, and count which brands the answers name and which sites they cite.

Week 41, Oct 5-11, 2026 (latest) Updated 3 of 3 engines published Global Asked from the US Methodology

Named most often

HubSpot

in 59% of answers across the published engines

Site AI cites most

openai.com

6.6% of all citations, a site

Top 10 brands, all engines

Share of answers that name the brand, across ChatGPT, Gemini, Google AI Overviews. The small figure is the change in points vs the previous week.

  1. 1 HubSpot 59%
  2. 2 Salesforce 37%
  3. 3 Pipedrive 27%
  4. 4 Zoho CRM 25%
  5. 5 Microsoft Dynamics 365 10%
  6. 6 Freshsales 9%
  7. 7 Close 8%
  8. 8 Attio 8%
  9. 9 Follow Up Boss 6%
  10. 10 monday CRM 5%
Embed 
<iframe src="https://ujeebu.com/ai-index/crm/embed/overall" width="100%" height="520" style="border:0" loading="lazy" title="Top crm brands in AI answers"></iframe>
<p style="font-size:12px">Chart: <a href="https://ujeebu.com/ai-index/crm?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=embed-attribution">Top crm brands in AI answers, Ujeebu AI Citation Index</a> (CC BY 4.0). Powered by <a href="https://ujeebu.com/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=powered-by">Ujeebu</a></p>

Top 10 by engine

Each engine answers differently. The bar is the share of that engine's answers naming the brand; the thin line is the likely range (95%): ask the same questions again and the number would probably land inside it.

Gemini

600 answers, 100% of prompts collected

  1. 1 HubSpot 62% Likely range 58% to 66%
  2. 2 Salesforce 37% Likely range 33% to 41%
  3. 3 Pipedrive 26% Likely range 23% to 30%
  4. 4 Zoho CRM 23% Likely range 19% to 26%
  5. 5 Microsoft Dynamics 365 11% Likely range 9% to 14%
  6. 6 Close 10% Likely range 8% to 13%
  7. 7 Freshsales 10% Likely range 8% to 12%
  8. 8 Attio 9% Likely range 7% to 11%
  9. 9 Follow Up Boss 6% Likely range 5% to 8%
  10. 10 monday CRM 6% Likely range 4% to 8%
Full table
Gemini, Global, Week 41, Oct 5-11, 2026
BrandNamed inRangeAvg positionShare of voicevs last week
HubSpot 373 / 600 (62%) 58%-66% 1.8 20.3% n/a
Salesforce 220 / 600 (37%) 33%-41% 2.0 12.0% n/a
Pipedrive 158 / 600 (26%) 23%-30% 2.4 8.6% n/a
Zoho CRM 135 / 600 (23%) 19%-26% 2.9 7.4% n/a
Microsoft Dynamics 365 65 / 600 (11%) 9%-14% 2.2 3.5% n/a
Close 62 / 600 (10%) 8%-13% 2.1 3.4% n/a
Freshsales 59 / 600 (10%) 8%-12% 2.8 3.2% n/a
Attio 52 / 600 (9%) 7%-11% 2.2 2.8% n/a
Follow Up Boss 37 / 600 (6%) 5%-8% 1.2 2.0% n/a
monday CRM 36 / 600 (6%) 4%-8% 2.1 2.0% n/a
Embed 
<iframe src="https://ujeebu.com/ai-index/crm/embed/gemini" width="100%" height="520" style="border:0" loading="lazy" title="Top crm brands on Gemini"></iframe>
<p style="font-size:12px">Chart: <a href="https://ujeebu.com/ai-index/crm?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=embed-attribution">Top crm brands on Gemini, Ujeebu AI Citation Index</a> (CC BY 4.0). Powered by <a href="https://ujeebu.com/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=powered-by">Ujeebu</a></p>

Google AI Overviews

572 answers, 99% of prompts collected. Google AI Overviews appeared on 96% of searches

  1. 1 HubSpot 58% Likely range 54% to 62%
  2. 2 Salesforce 35% Likely range 31% to 39%
  3. 3 Pipedrive 31% Likely range 27% to 35%
  4. 4 Zoho CRM 27% Likely range 23% to 31%
  5. 5 Freshsales 9% Likely range 7% to 12%
  6. 6 Microsoft Dynamics 365 8% Likely range 6% to 11%
  7. 7 Attio 7% Likely range 5% to 10%
  8. 8 Close 6% Likely range 4% to 8%
  9. 9 Less Annoying CRM 6% Likely range 4% to 8%
  10. 10 Follow Up Boss 5% Likely range 4% to 8%
Full table
Google AI Overviews, Global, Week 41, Oct 5-11, 2026
BrandNamed inRangeAvg positionShare of voicevs last week
HubSpot 330 / 572 (58%) 54%-62% 2.3 18.8% n/a
Salesforce 198 / 572 (35%) 31%-39% 2.7 11.3% n/a
Pipedrive 177 / 572 (31%) 27%-35% 2.7 10.1% n/a
Zoho CRM 154 / 572 (27%) 23%-31% 2.8 8.8% n/a
Freshsales 54 / 572 (9%) 7%-12% 3.3 3.1% n/a
Microsoft Dynamics 365 48 / 572 (8%) 6%-11% 2.4 2.7% n/a
Attio 41 / 572 (7%) 5%-10% 2.5 2.3% n/a
Close 32 / 572 (6%) 4%-8% 2.3 1.8% n/a
Less Annoying CRM 32 / 572 (6%) 4%-8% 3.3 1.8% n/a
Follow Up Boss 31 / 572 (5%) 4%-8% 1.6 1.8% n/a
Embed 
<iframe src="https://ujeebu.com/ai-index/crm/embed/google_aio" width="100%" height="520" style="border:0" loading="lazy" title="Top crm brands on Google AI Overviews"></iframe>
<p style="font-size:12px">Chart: <a href="https://ujeebu.com/ai-index/crm?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=embed-attribution">Top crm brands on Google AI Overviews, Ujeebu AI Citation Index</a> (CC BY 4.0). Powered by <a href="https://ujeebu.com/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=powered-by">Ujeebu</a></p>

ChatGPT (search)

600 answers, 100% of prompts collected

  1. 1 HubSpot 58% Likely range 54% to 61%
  2. 2 Salesforce 39% Likely range 35% to 43%
  3. 3 Zoho CRM 27% Likely range 24% to 31%
  4. 4 Pipedrive 23% Likely range 20% to 27%
  5. 5 Microsoft Dynamics 365 10% Likely range 8% to 13%
  6. 6 Freshsales 9% Likely range 7% to 11%
  7. 7 Close 8% Likely range 6% to 10%
  8. 8 Attio 7% Likely range 5% to 10%
  9. 9 Follow Up Boss 5% Likely range 4% to 7%
  10. 10 Bloomerang 5% Likely range 3% to 7%
Full table
ChatGPT (search), Global, Week 41, Oct 5-11, 2026
BrandNamed inRangeAvg positionShare of voicevs last week
HubSpot 345 / 600 (58%) 54%-61% 2.5 20.1% n/a
Salesforce 235 / 600 (39%) 35%-43% 3.4 13.7% n/a
Zoho CRM 162 / 600 (27%) 24%-31% 3.3 9.4% n/a
Pipedrive 138 / 600 (23%) 20%-27% 3.2 8.0% n/a
Microsoft Dynamics 365 62 / 600 (10%) 8%-13% 2.5 3.6% n/a
Freshsales 52 / 600 (9%) 7%-11% 3.4 3.0% n/a
Close 47 / 600 (8%) 6%-10% 3.4 2.7% n/a
Attio 43 / 600 (7%) 5%-10% 1.9 2.5% n/a
Follow Up Boss 30 / 600 (5%) 4%-7% 1.5 1.8% n/a
Bloomerang 29 / 600 (5%) 3%-7% 2.8 1.7% n/a
Embed 
<iframe src="https://ujeebu.com/ai-index/crm/embed/chatgpt" width="100%" height="520" style="border:0" loading="lazy" title="Top crm brands on ChatGPT (search)"></iframe>
<p style="font-size:12px">Chart: <a href="https://ujeebu.com/ai-index/crm?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=embed-attribution">Top crm brands on ChatGPT (search), Ujeebu AI Citation Index</a> (CC BY 4.0). Powered by <a href="https://ujeebu.com/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=powered-by">Ujeebu</a></p>

Which sites AI trusts

The 10 domains cited most often as sources in these answers, as a share of all citations. Brands rarely win on their own site: the answers lean on review sites, forums and media.

  1. 1 openai.com Other 6.6%
  2. 2 google.com Other 4.5%
  3. 3 googleusercontent.com Other 4.2%
  4. 4 youtube.com Video and other 4.0%
  5. 5 hubspot.com Brand site 4.0%
  6. 6 reddit.com Forum 2.7%
  7. 7 salesforce.com Brand site 2.7%
  8. 8 pipedrive.com Brand site 1.5%
  9. 9 zoho.com Brand site 1.3%
  10. 10 nutshell.com Brand site 1.2%
By engine
DomainType ChatGPTGeminiGoogle AI Overviews
openai.comOther 19.9%n/an/a
google.comOther 13.3%n/a0.0%
googleusercontent.comOther n/a12.5%n/a
youtube.comVideo and other n/a0.2%11.9%
hubspot.comBrand site 9.7%0.5%1.8%
reddit.comForum 0.1%1.1%7.0%
salesforce.comBrand site 5.1%0.5%2.5%
pipedrive.comBrand site 2.7%0.9%1.0%
zoho.comBrand site 3.2%n/a0.8%
nutshell.comBrand site 0.4%2.2%0.8%
Embed 
<iframe src="https://ujeebu.com/ai-index/crm/embed/domains" width="100%" height="520" style="border:0" loading="lazy" title="Sites AI cites for crm"></iframe>
<p style="font-size:12px">Chart: <a href="https://ujeebu.com/ai-index/crm?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=embed-attribution">Sites AI cites for crm, Ujeebu AI Citation Index</a> (CC BY 4.0). Powered by <a href="https://ujeebu.com/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=ai-index&amp;utm_content=powered-by">Ujeebu</a></p>

Weekly movers

The largest changes vs the previous week, from last week's share (hollow dot) to this week's. One week can be noise: a move is clear only when this week's range and last week's do not overlap.

First week: movers appear from the second published week.

About this week's data

Prompts
200: 80 recommendation, 50 problem-led, 40 comparison, 30 price
Market
Global: the questions are not specific to one country; asked in US English from the US. Asked 3 times this week on each engine.
Collected
Oct 6, 2026 to Oct 10, 2026
Checked by hand
15 answers, 1 with errors

Brand names are reported as they appear in answers. How we collect and count: methodology. Spotted an error? Tell us. Data licensed CC BY 4.0.

We make every effort to find high-quality data sources, but this data comes from AI engine answers collected from the open web and we cannot guarantee its accuracy, completeness or reliability. Use it at your own risk.

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