Weekly movers: help desk software
Every week, a short note on which brands gained or lost ground in AI answers, and the sources behind the change.
Notes
The first note comes with the second published week.
Movers in Week 41
Change in the share of answers naming each brand, from last week (hollow dot) to this week.
- Salesforce Service Cloud on ChatGPT +5 pts 8% to 13% of answers. Within the likely range, so watch next week.
- Zendesk on ChatGPT +4 pts 57% to 61% of answers. Within the likely range, so watch next week.
- Zendesk on Google AI Overviews +3 pts 51% to 54% of answers. Within the likely range, so watch next week.
- Salesforce Service Cloud on Google AI Overviews +3 pts 5% to 8% of answers. Within the likely range, so watch next week.
- Zendesk on Gemini +3 pts 57% to 60% of answers. Within the likely range, so watch next week.
- Zoho Desk on ChatGPT +3 pts 12% to 15% of answers. Within the likely range, so watch next week.
- Gorgias on Google AI Overviews +3 pts 14% to 16% of answers. Within the likely range, so watch next week.
- Jira Service Management on Gemini +3 pts 8% to 11% of answers. Within the likely range, so watch next week.
- Zoho Desk on Google AI Overviews +2 pts 19% to 22% of answers. Within the likely range, so watch next week.
- Help Scout on Google AI Overviews +2 pts 20% to 22% of answers. Within the likely range, so watch next week.
Does AI recommend your brand?
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